Politique de remboursement

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Include the original packaging, accessories, and manuals
Not show signs of damage, misuse, or wear
Include proof of purchase

To start a return, please contact our customer support team at:

support@avenhome.shop

Please do not send items back before receiving return approval and instructions from our team.

Return Shipping Costs

Customers are responsible for return shipping costs for unwanted or non-defective items.

This includes returns due to:

Change of mind
Incorrect purchase
Ordering the wrong product
No longer wanting the item

Return shipping costs are non-refundable and may be deducted from your refund amount where applicable.

If your item arrives damaged, defective, or incorrect, Aven will cover the return shipping costs or provide an appropriate solution.

Please contact our support team before sending any items back. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with photos or videos of the issue.

We will review the problem and work to provide the best solution, including a replacement or refund when applicable.

Non-Returnable Items

Certain items may not be eligible for returns, including:

Items damaged due to misuse or improper installation
Used products that cannot be resold for hygiene or safety reasons
Clearance or final sale items
Gift cards

If you are unsure whether your item qualifies for a return, contact our support team.

Exchanges

If you would like to exchange an item, please contact us first. In most cases, the fastest way to receive a different product is to return your original item and place a new order once your return has been approved.