Conditions d’utilisation

Overview

Welcome to Aven.

The terms "we", "us", and "our" refer to Aven. Aven operates this online store and website, including all related content, products, features, and services to provide customers with a convenient shopping experience.

Our store is powered by Shopify, which allows us to provide our online shopping services.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you confirm that you are legally able to enter into an agreement in your province, territory, or country of residence.

You agree to provide accurate, complete, and current information when making purchases, including your name, email address, payment information, and shipping details.

You are responsible for maintaining the security of your account information and any activity conducted through your account.

Section 2 - Our Products

At Aven, we carefully select products designed to improve everyday living through smart technology, household solutions, and practical innovations.

We make every effort to display our products accurately. However, colors, appearances, sizes, and measurements may vary slightly depending on your device settings, lighting, or screen display.

Product descriptions, specifications, availability, and pricing may be updated or changed at any time without notice.

For electronic and appliance products, customers must follow all manufacturer instructions and safety guidelines. Aven is not responsible for damage caused by improper installation, misuse, modifications, accidents, or failure to follow product instructions.

Section 3 - Orders

When you place an order with Aven, you are making an offer to purchase our products.

We reserve the right to accept or decline any order for reasons including:

  • Product availability
  • Incorrect pricing information
  • Suspected fraudulent activity
  • Incorrect customer information

Your order is only accepted after payment has been successfully processed and you receive an order confirmation.

Please review your order carefully before submitting it. Once an order has been processed, we may not be able to cancel or modify it.

Returns and refunds are handled according to our Return & Refund Policy.

Section 4 - Pricing and Payments

All prices displayed on our website are listed in the applicable currency shown during checkout.

Prices, promotions, and discounts may change at any time without notice.

You agree to provide accurate payment information and confirm that you are authorized to use the payment method provided.

You are responsible for any applicable taxes, shipping costs, or additional fees displayed during checkout.

Section 5 - Shipping and Delivery

Shipping times provided by Aven are estimates and are not guaranteed.

Aven is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Incorrect shipping information
  • Events outside our reasonable control

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside of Aven's control.

Please review our Shipping Policy for additional information.

Section 6 - Intellectual Property

All content on the Aven website, including logos, branding, images, text, graphics, designs, and product descriptions, belongs to Aven or its licensors.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

Section 7 - Third-Party Services

Aven may use third-party services to operate our store, including payment processors, shipping providers, analytics tools, and Shopify services.

Aven is not responsible for issues caused by third-party services outside our control.

Section 8 - Shopify Relationship

Aven is powered by Shopify, which provides the platform that allows us to sell products online.

However, purchases made through our store are transactions directly between you and Aven. Shopify is not responsible for products purchased, order issues, refunds, returns, or customer service matters.

Section 9 - Privacy

Your personal information is collected and used according to our Privacy Policy.

By using Aven's website, you agree that your information may be processed to:

  • Complete purchases
  • Provide customer support
  • Improve our services
  • Communicate important updates

Section 10 - Customer Reviews and Feedback

If you provide reviews, comments, suggestions, or other feedback, you allow Aven to use this content to improve and promote our services.

You confirm that your feedback does not contain unlawful, misleading, offensive, or copyrighted material belonging to another party.

Section 11 - Errors and Updates

Occasionally, information on our website may contain errors related to pricing, descriptions, availability, or promotions.

Aven reserves the right to correct errors, update information, or cancel orders affected by inaccurate information.

Section 12 - Prohibited Activities

You may not use Aven's website for:

  • Illegal activities
  • Fraudulent purchases
  • Attempting to damage our website
  • Uploading harmful software
  • Copying our content without permission
  • Misusing customer information

Aven reserves the right to restrict access to users who violate these terms.

Section 13 - Disclaimer

Aven provides products and services on an "as available" basis.

While we aim to provide accurate information and quality products, we do not guarantee that our website will always operate without interruptions or errors.

Section 14 - Limitation of Liability

To the fullest extent permitted by law, Aven is not responsible for indirect damages, losses, or expenses resulting from the use of our website, products, or services.

Customers are responsible for using products safely and according to provided instructions.

Section 15 - Changes to These Terms

Aven reserves the right to update or modify these Terms of Service at any time.

Changes become effective once posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

Section 16 - Governing Law

These Terms of Service are governed by the laws of Ontario, Canada.

Any disputes will be handled according to applicable Ontario laws and courts.

Contact Information

Questions about these Terms of Service can be sent to:

Aven
Email:support@avenhome.shop