Refund policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Include the original packaging, accessories, and manuals
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Not show signs of damage, misuse, or wear
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Include proof of purchase
To start a return, please contact our customer support team at:
Please do not send items back before receiving return approval and instructions from our team.
Return Shipping Costs
Customers are responsible for return shipping costs for unwanted or non-defective items.
This includes returns due to:
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Change of mind
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Incorrect purchase
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Ordering the wrong product
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No longer wanting the item
Return shipping costs are non-refundable and may be deducted from your refund amount where applicable.
If your item arrives damaged, defective, or incorrect, Aven will cover the return shipping costs or provide an appropriate solution.
Please contact our support team before sending any items back. Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery with photos or videos of the issue.
We will review the problem and work to provide the best solution, including a replacement or refund when applicable.
Non-Returnable Items
Certain items may not be eligible for returns, including:
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Items damaged due to misuse or improper installation
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Used products that cannot be resold for hygiene or safety reasons
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Clearance or final sale items
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Gift cards
If you are unsure whether your item qualifies for a return, contact our support team.
Exchanges
If you would like to exchange an item, please contact us first. In most cases, the fastest way to receive a different product is to return your original item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after 15 business days, please contact us at:
Contact Us
If you have any questions regarding returns or refunds, please contact: