Shipping policy
Order Processing
At Aven, we work to process and ship your order as quickly as possible.
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Please note that processing times may be longer during holidays, sales events, or periods of high demand.
Shipping Times
Shipping times vary depending on your location and product availability.
Estimated delivery times:
Canada:
📦 5–12 business days
United States:
📦 5–12 business days
International Orders:
📦 7–20 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to shipping carriers, customs processing, weather conditions, or other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Product weight and size
- Available shipping methods
Any applicable shipping fees will be displayed before completing your purchase.
From time to time, Aven may offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow 24–72 hours for tracking information to update after shipment.
You can track your order using our order tracking page or by contacting our support team.
Address Information
Please ensure that your shipping information is accurate before completing your purchase.
Aven is not responsible for orders delivered to an incorrect address due to customer-provided information.
If you notice an error with your shipping address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee changes after an order has been processed.
Lost, Stolen, or Delayed Packages
Once your order has been shipped, it is handled by the shipping carrier.
Aven is not responsible for packages that are:
- Lost after delivery confirmation
- Stolen after being delivered
- Delayed due to carrier issues
- Held by customs
If your package has not arrived within the expected delivery window, please contact us and we will help investigate the issue.
Customs, Duties, and Taxes
For international orders, customers may be responsible for additional customs fees, duties, or taxes required by their country.
Aven is not responsible for delays or charges caused by customs authorities.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- Photos or videos of the issue
- A description of the problem
Our team will review your request and work toward a solution.
Contact Us
If you have any questions about shipping, please contact: